I would like to take this opportunity to say that the service you provided was 100% in order. Your driver was waiting for us at time of pick up and was very profersional and friendly. He managed to get us through the horrible London traffic in the best time possible. The same can be said for the retrurn trip. Once again thank you for a perfect service and be sure we will us your company again. Our two travelling companions were also very impressed with your service.
Terence M.
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Heathrow Airport to Waterloo Train Station transfer
london transfer services

Waterloo is the UK's largest station, covering an area of 99.150 square meters, combining beautiful architectural elements such the Victory arch, with modern facilities and a contemporary feel.

Important notice:
Eurostar train no longer call at Waterloo and the international part of Waterloo station is now closed.
All Eurostar train services now run to and from St Pancras International.

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Waterloo station
London SE1 8SW

Platforms in use: 19
Station code: WAT
Annual entry/exit: 62.388 million

Tickets and information
The main ticket office is opposite platforms 16 and 17 operating 24 hours a day. There is a second ticket office opposite platform 2, with additional ticket machines on the concourse.

Telephones: Payphones can be found at each end of the main concourse.

Toilets and baby changing
Toilets and baby changing facilities are located opposite platforms 17 – 19. A charge of 20p is levied for the use of these facilities.

British Transport Police
If you require Police assistance please speak to a member of staff or telephone 0800 405040.

First aid
If you need first aid seek assistance from a member of staff.

Cash and Bureau de Change
There are cash dispensers located throughout the station.
Bureau de Change facilities are available on platforms 11 and 12 and at exit 5.

Luggage trolleys are available at many sites on the concourse and on the platforms. A deposit of £1 will be returned to you when you take the trolley back to one of the trolley points.

Left luggage
Left Luggage storage is located between platforms 11 and 12.
Open 07:00 - 23:00 Mon to Sun. A small charge is made for this service.

Lost property
The lost property office is situated in Lower Road.
Open Monday to Friday 07.30 to 19.00
Telephone 13.00 - 16.00: 020 7401 7861.

Waterloo East station
It can be reached via the stairs, escalator or lift right next to Burger King and opposite platforms 11 and 12. Waterloo East provides services to southeast London, Kent and East Sussex.
South Eastern trains operate the station.

Station reception
The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).

london waterloo train station


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