I've just completed my reservation online, do I need to do anything else?
Please check your e-mail. You should have received an instant confirmation email for your order, to the provided email address. Please check this carefully and let us know immediately if any details are incorrect. It is your responsibility to ensure that your entered travel details e.g. flight numbers, contact details etc are entered correctly. Please remember to print and carry your confirmation email with you when you reach your destination (see terms & conditions), as our 24hr emergency contact number is clearly displayed there.
I didn’t receive my confirmation e-mail.
Please double check your spam folder. Confirmation emails are occasionally delivered there due to spam filters. You can also request an additional e-mail confirmation (for free) by mailing us at email@example.com
Is it certain that I will not pay anything else? Have I paid absolutely everything?
Yes -You have paid the full amount for your transfer. In case of amendment or cancellation, relevant charges might apply (via credit card). Even in these cases, you will never be asked to pay cash to our drivers. Gratuities are at your own discretion.
Who will be waiting for me at the airport, with what vehicle?
We offer services only through professional, licensed, insured, non-smoking drivers that bear all the appropriate locally governed licenses. In all covered destinations, we collaborate with accredited taxi or transfer companies that are controlled by governmental bodies. All of the vehicles used are in perfect condition and of course clean and tidy, offering all modern amenities like air-condition etc.
Will the driver really be waiting for me? How will they know it’s me?
The driver will definitely be waiting for you. All flights are monitored, that is why you enter your flight / ferry arrival details. It is extremely important that these details are accurate. Our driver will be waiting for you at the arrival point bearing a sign with YOUR name clearly displayed. If for any reason you can not locate the driver or the driver cannot locate you (delay at customs, arriving at different exit, etc) we will try to contact you on the telephone number provided in your booking form. It is your responsibility to contact us on the emergency telephone number as clearly stated on your confirmation e-mail. Please note that failing to do so might result in service cancellation.
What happens if my flight is delayed? (Or my ferry, train, etc?)
Do not worry. Regardless of how long the delay will be, your driver and vehicle will be waiting for you. We are in constant contact with the arrival lounges and airplane information points for that reason and we will make everything possible to adjust your vehicle pick up time. However you are strongly advised to inform us of your updated travel arrangements.
What happens if the drivers have a strike or an unpredictable event?
Strikes might occur in some countries. In these cases, we will work hard to deliver the transfer. In the most unlikely event that service can not be delivered, a full refund will apply.
My flight leaves in few hours, can I book a transfer ?
For almost all destinations we can confirm reservations through our online booking system up to 8-12 hours before your arrival. (Time differs according to location, see site) If the online reservation system does not allow you to book for shorter time frames please email us at firstname.lastname@example.org and we try our best to provide the requested transfer.
I would like to be transported to a location that is not displayed as a destination.
Simply e-mail us at email@example.com with the name and address of your requested destination, as well as your outbound location. We will respond to you as soon as possible with a quote and a quick booking link at no cost.
I do not need a transfer, I would like a tour for sight seeing, is that possible?
We do provide tours, please send us an e-mail at firstname.lastname@example.org with you location of interest and we will provide various sightseeing possibilities..
We have a child with us, do you provide child seats ?
In most destinations yes. If the booking engine gives you the option to tick baby seat or chlid seat then YES. We supply this service at no extra charge (in most destinations). The baby seat will be placed in the vehicle prior to your transfer..
We have a lot of luggage with us, is that a problem ?
We do not limit the amount of luggage you can carry. You are most welcome to carry all the luggage we can accommodate in the vehicle trunk. You are however expected to be realistic with regards to this issue. If required we strongly advice to tick the “bulky luggage” option so that we can consider your needs and try to provide the correct vehicle at an adjusted price. Failing to inform us, might result in not being able to accommodate all your luggage in the vehicle, so delays for a different/additional vehicle will occur. This amendment will not be free of charge and you will be asked to confirm the charge prior to this arrangement.
I would like to book my return as well, can I?
Yes of course. You can book your return route online at the same time as you book your outbound journey. In this case you will get a discount! You can also book your return with us at a later date by contacting us and stating your reservation number.